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Return Policy Return Policy
We at Ample Pleasure Intimate Apparel seek to provide the highest quality products and unsurpassed service. We will accept for return or exchange items that are returned within 30 days of shipping. The items must be in their original condition. They cannot be worn or opened and all tags must be in place. Shipping charges are not refundable. The cost to ship the returned items will not be refunded.

Items purchased at a reduced price on sale or clearance may not be returned for any reason. When purchasing items on sale, please ensure that the correct size and color were selected.

In accordance with state laws, no worn items, panties, or opened stockings will be accepted for refund or exchange. A worn item is one that is left on for longer than it takes to assess fit.

Refund or Exchange Steps


Step 1: Request a return authorization number.

You may request a return authorization number in two ways.

  1. By sending an e-mail to customer_service@amplepleasure.com
  2. By clicking the "Return" link next to the item as found in your order summary within your account. This will automatically assign an RMA that you may use to return an item.

In both instances please include:
  • Your name
  • Order number
  • Item number
  • Indication of refund or exchange
  • Reason for return

You will receive a return authorization form via e-mail when the request is received. Please use a valid e-mail address with all correspondence. You will need to sign the return authorization form and enclose it with your items.

Returns received without a return authorization form may take longer to process.

Step 2: Ship the return
Carefully package the unworn items with the return authorization form. The items must be returned as they were shipped to you including any hangers, bags or packaging. Ship the package to:

Ample Pleasure Intimate Apparel
c/o J Kelly Enterprises
4558-B Capital Blvd.
Suite 265
Raleigh, NC 27604

Step 3: Refund or Exchange
Upon receipt of your return package, the items will be inspected for use and condition. If the items are unworn and in their original condition with all tags in place, your refund or exchange will be processed.

Refund

Items on orders placed via credit card will be refunded with a credit to that account. Items on orders placed via paypal will be refunded to your paypal account. Items on orders placed via check or money order will be refunded by check. Orders receiving any free shipping offer will be refunded minus the cost of standard shipping. Shipping on all orders is non-refundable.

Please allow 5 business days from the date the return is completed for the payment to be posted to your account if payment was made with a credit card or PayPal. Please allow 10 business days to receive your refund check if payment was made with a check or money order.

Exchange

You will not incur a shipping charge for items shipped to you as an exchange.

If there is a balance on your account, the amount will be credited to your card, PayPal account, a check will be sent to you, or a store voucher will be issued in the amount of the balance. The method of this transaction will depend on the method of payment in the original order and the condition of the returned items.

Please allow 5 business days for the payment to posted to your account if payment was made with a credit card or PayPal. Please allow 10 business days to receive your refund check if payment was made with a check or money order.


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We accept Visa, Mastercard, and Discover